Eligible items may be returned for exchange, credit, or refund within 30 days from the ship date received. Returned items must be original condition, unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached in the original packaging. If you are not completely satisfied with your icebiscuit.nyc purchase for any reason, please review our return, refund, and exchange policies.
Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that icebiscuit.nyc has selected. We do not cover the shipping fee. Once you have completed your purchase on our online store, we will provide you with an estimated delivery date. Every effort is made to facilitate the delivery of your order on time and by the estimated delivery date. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.
Return shipping is free of charge and on us. Please note that single-use products are only eligible for return if they are new or unused.
For a free return shipping label, e-mail at firstname.lastname@example.org with your order number and “RETURN” in the subject line and the product(s) you would like to return as well as the reason for your return. If you would like to exchange an item, let us know what your preferred replacement choice. Please note that exchanges are subject to stock availability and the original item (s) you exchange must be equal in value of their replacement.
Only the items specified in the original return requested and confirmed by icebiscuit.nyc will be refunded.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.
Shipping fees are not eligible for a refund.
ice-biscuit-brooklyn.com can NOT accept any returns for purchases made in other offline stores.
Products on sale are often not eligible for return. Please check the parameters of the promotion before purchasing.
We do not accept returns on international orders or shipments.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
icebiscuit.nyc may cancel orders for any reason. Some common situations in which orders are canceled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution. Unfortunately, if we don’t hear back from you in 3 days after this email, the order will be discarded.
Please contact our customer Service by Email email@example.com for all your questions and concerns.
ICEBISCUIT BROOKLYN US
181 N 11th st, Suite 201
Brooklyn NY 11211