Where does ICE BISCUIT BROOKLYN US ship?
- We ship from New York, U.S. The exact address is the following:
ICE BISCUIT BROOKLYN US
181 N 11th st, Suite 201, Brooklyn NY 11211, United States
When will my order ship?
- Your order will start shipping in 2-5 business days after purchase.
Where is my order?
- We will provide you with a tracking number after your order is processed.
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
- Please allow 1-2 extra shipping days for these locations.
I’m not sure what to buy. Can I get some advice on which products are best for me?
How can I find out more information about a product?
What skin types are ICE BISCUIT BROOKLYN products suitable for?
- We are proud to serve customers with any type of skin: Dry, Oily, Combination, etc.
Will my product melt/dry/freeze/expire/etc.?
- You can find the date of manufacture on the packaging of every product. Generally, it is recommended for the products to be used within 3 years of manufacture or 6 months after opening for the best quality. Within the period, the product will be perfect for use as long as you store at room temperature.
Do you test on animals?
- We do not perform any pre-market animal testing, and absolutely no animal testing at any stages of post-market between Korea and the US. However, Chinese government requires hygiene permit for any products entering the country.
Is the date on my product the expiration date or the manufacturing date?
-The date labeled on your product is the date of manufacture.
Returns & Exchanges
How do I place a return or exchange?
- Step 1. Send an email of request to firstname.lastname@example.org including your [order number, name of product, and reason for return] with one for the following as subject: “RETURN” or “EXCHANGE”. (In case of exchange, please include your preferred replacement choice in the email.)
- Step 2. Receive a free return shipping label.
- Step 3. Using the original packaging, replace your previous shipping label with the new one provided. Please remove any other labels from your package.
- Step 4. Ship your package through USPS.
*We are not responsible for any return postage or undelivered items.
What’s your return policy?
- Please refer to our Shipping & Returns page to view the policy.
How long does it take to process a return?
- Refunds may take between 3 to 7 business days after the product’s arrival at ICE BISCUIT BROOKLYN US to be posted on your bank account.
What should I do if I receive the wrong product?
- Please let us know as soon as possible if you experience an error in your order. Then, we will assist you with refund/exchange/re-order process. However, we will always be careful about all orders to provide you with quick and accurate service.
Can I return products that were purchased with promotion sales/discounts?
- Unfortunately, we do not issue refunds for products on sale.
How much does it cost to return a product?
- The cost of shipping for return is on us. However, the shipping cost that was charged when you purchased the product cannot be refunded.
Can I return a product from outside of the United States?
- Sorry, returns are available only inside the US. We offer free returns to provide you with the best customer service possible, which is difficult internationally.
Can I get a refund online with a product that I bought offline?
- We do not accept return requests for the products purchased offline. Please make inquiries to the site of purchase for offline returns.
How long would it take to get the refund?
- The processing time for refunds is subject to the policy of your credit card company, or the method of payment. Please allow 3-7 business days to appear on your bank account.
Until when can I cancel my order?
- Your order can be canceled any time before it is processed. Once the product is shipped, our policy of return and exchange will be applied.
Why is my order canceled?
- Your order may be canceled on occasions such as credit card declines/ products out of availability.
When will my credit card be charged?
- Your credit card will be charged once your order starts processing.
Can I remove a saved payment method?
- Yes. You can edit/remove your saved payment method on my account page at any time.
What forms of payment do you accept?
- We take credit cards.
How can I update my order?
- You can make changes to your order before it starts processing. If you wish to make changes on your order after the order has processed, please contact us to check the availability. If you wish to make changes after the product has shipped, the policy of exchange/return may apply.
How can I check the status of my order?
- You can check the status of your order anytime in My Account > Orders.
Can I use multiple promo codes at checkout?
- Unfortunately, you can only use one promo code at a time.
Where should I contact for donations/collaborations?
- Please send email to email@example.com to request any donations for students/bloggers or collaborations.
The email should include all of the following information:
- Name / Occupation / Affiliation (if applicable) / Product of Desire / Reason for Request
Please allow 3-5 business days after sending a request. We will review the request as soon as possible and get back to you shortly.
For any other inquiries, please send email to firstname.lastname@example.org.